FAQ
WHAT HAPPENS AFTER I SUBMIT MY ORDER VIA YOUR WEBSITE? Your credit card will be charged when your order is placed. The funds are not automatically transferred to Leigh Webber (the merchant) and we reserve the right to hold shipment until they have been received. Orders are fulfilled in the order they are received. We make many of the pieces to order. If your item is not in stock, we will email within 2 days of receipt of the order to let you know an estimated ship time frame. See shipping details below.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? Orders placed on shop.leighwebber.com will ship within seven business days from the day they are placed, if the pieces are in stock. Please consider this processing time when selecting your shipping option. If the item is not in stock and requires additional production time, it may take 4-6 weeks for the item to ship. The customer is responsible for all shipping costs. For rush orders or to check availability, please contact leigh@leighwebber.com All shipments are fully insured. Your order will be shipped once your transaction is approved. For orders shipped to an address other than the credit card billing address, we may require additional verification. We are not able to ship to PO Box Addresses. Please contact leigh@leighwebber.com with any special shipping requests before placing your order. Packages are delivered Monday–Friday only. We re not responsible for shipping delays once a package has left our care.
SALES TAX We charge Sales Tax for any orders shipped to an address in South Carolina. Orders shipped within South Carolina will be charged the statewide sales tax rate of 9%.
ORDER STATUS Customers receive email order status updates to the email address provided at checkout. Updates will include order confirmation, shipment confirmation and tracking details as well as notification of any delays or requests for additional information. For additional status update questions please email leigh@leighwebber.com
CUSTOM ORDERS Custom Orders may not be refunded, returned or exchanged not be canceled once production has begun. Please contact leigh@leighwebber.com with any further questions.
RETURN POLICY Items purchased at full price on shop.leighwebber.com may be returned for refund or exchange within 14 days from when you receive your order. Please email leigh@leighwebber.com to receive a Return Authorization Number. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than shop.leighwebber.com
PRICING All pricing shown on shop.leighwebber.com is our current retail for the featured artwork. Prices are subject to change. Leigh Webber reserves the right to correct pricing errors.
WHAT IS YOUR PRIVACY POLICY? Leigh Webber will not sell, share or trade any information you supply to us with a third party. Any information Leigh Webber collects is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.
DO YOU CREATE CUSTOM PIECES? Yes!
We love working with clients on custom pieces of artwork. If you are interested in a custom piece, email me at leigh@leighwebber.com. Include any and all information about what you have in mind, including examples of pieces you like or want us to use as inspiration. We can create custom imagery (and neon!) to match a color palette, size or vibe of a space. Also, if you have a location in mind for the artwork to hang, email us pictures and measurements of the location.
Once we have all of this information in hand, Leigh will collaborate with you on your custom artwork and will follow up with a proposal. If you agree with the proposal, you can pay the 50% non-refundable deposit + ½ of shipping & taxes (where they apply) to start the process. Most custom projects take 4-6 weeks to complete, depending on our custom project schedule.
Once your custom project is ready, we will email you pictures along with the final balance for the project with a link to pay the balance through our website. Payment is due upon completion. Please email us when you are ready to move forward, as each proposal takes time and is only valid for a three-week period. After that time, the custom proposal will need to be revisited.